Terms of Service

Welcome to Narratora.

These Terms of Service ("Terms") govern your access to and use of the Narratora website, software, applications, and related services (collectively, the "Service").

By creating an account, accessing, or using Narratora, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

1. Description of the Service

Narratora is an AI-powered Generative Content Automation platform that helps users transform documents, transcripts, reports, interviews, research papers, screenplays, stories, articles, and other source materials into professional, publish-ready outputs using specialized workflows.

Narratora currently includes workflows such as:

• Document Breakdown
• Discussions & Interviews
• Professional Script Analysis

Narratora may introduce additional workflows, features, AI models, integrations, pricing plans, and output formats as the platform evolves.

We reserve the right to modify, improve, replace, suspend, or discontinue any part of the Service at any time.

2. Eligibility

To use Narratora, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction.
• Have the legal authority to enter into this agreement.
• Provide accurate and complete account information.

By using Narratora, you represent and warrant that you satisfy these requirements.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• Keep your password secure.
• Maintain accurate account information.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activity that occurs under your account unless caused by our negligence.

Narratora is not responsible for losses resulting from unauthorized access caused by your failure to protect your account credentials.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription, Billing & Payments

Narratora is offered on a subscription basis.

Current plans include:

• Monthly: $39 CAD per month
• Yearly Founding Membership: $390 CAD per year

Prices may change in the future. Existing users who have been promised grandfathered pricing will continue to receive those benefits while maintaining an active subscription, subject to the terms of their specific plan.

5-Day Trial

New users may be eligible for a one-time introductory trial.

The current trial includes:

• One-time payment of $5 CAD
• Five days of full platform access
• Thirty (30) credits

The trial is the first billing period of a monthly subscription.

Unless cancelled before the trial expires, the subscription automatically renews at $39 CAD per month beginning on Day 6 and continues until cancelled.

Where reasonably possible, Narratora will send a reminder before the trial ends. Failure to receive a reminder does not prevent automatic renewal.

Cancelling Your Subscription

You may cancel your subscription at any time through:

• Your Billing page
• The Stripe Customer Portal
• Emailing support@narratora.com

If you cancel during the trial, your subscription will not renew.

If you cancel after a renewal payment has been processed, you will continue to have access until the end of your current billing period.

Cancellation prevents future charges but does not automatically generate refunds for payments already processed.

Payment Information

You authorize Narratora and its payment processor to charge your selected payment method for:

• Subscription renewals
• Credit purchases
• Applicable taxes
• Other services you choose to purchase

You are responsible for maintaining accurate and current payment information.

Failure to successfully process payment may result in suspension or termination of your subscription until payment is received.

Credits

Narratora operates using a credit system.

Credits are used to generate eligible outputs across the platform.

Current usage rates are displayed within the application and may change as Narratora evolves.

Unless otherwise stated:

• Subscription credits renew with each billing cycle.
• Subscription credits do not roll over between billing periods.
• Purchased top-up credits are separate from subscription credits.
• Purchased top-up credits do not expire while your account remains active.
• Promotional credits have no cash value and may expire.

Credits cannot be exchanged for cash.

Narratora reserves the right to modify credit costs for specific features or outputs as the platform evolves.

Refund Policy

The $5 introductory trial is non-refundable once platform access has been used.

If you believe you were charged unintentionally—for example, because you intended to cancel before renewal—please contact support@narratora.com within 7 days of the charge.

We review refund requests individually and, in most genuine good-faith situations, will refund the most recent subscription payment.

Refund decisions remain at Narratora's sole discretion.

We encourage you to contact us before initiating a chargeback or payment dispute, as most billing issues can be resolved much more quickly through our support team.

5. Acceptable Use

Narratora is designed to help users create professional, original, and valuable content. By using the Service, you agree to do so responsibly and lawfully.

You agree not to use Narratora to:

• Generate, distribute, or promote illegal, fraudulent, deceptive, defamatory, abusive, harassing, hateful, or otherwise unlawful content.
• Upload or process content that infringes the intellectual property, privacy, publicity, or other legal rights of any third party.
• Upload malicious software, viruses, ransomware, or other harmful code.
• Attempt to gain unauthorized access to Narratora, its infrastructure, databases, APIs, or user accounts.
• Reverse engineer, copy, reproduce, scrape, or attempt to discover Narratora's proprietary software, prompts, workflows, algorithms, or system instructions.
• Circumvent usage limits, subscription restrictions, credit systems, or security measures.
• Use automated tools or bots to overload, interfere with, or disrupt the Service.
• Resell, sublicense, or operate Narratora as a competing AI service without our prior written permission.
• Use Narratora in any way that could damage the security, stability, or reputation of the platform.

Narratora reserves the right to investigate suspected violations and suspend or terminate accounts that violate these Terms.

6. Your Content and Ownership

Your content remains yours.

You retain ownership of all documents, screenplays, stories, novels, reports, research papers, contracts, transcripts, articles, and other materials that you upload to Narratora.

Subject to applicable law and the rights of third-party AI providers, you also retain ownership of the outputs generated through your use of the Service.

Narratora does not claim ownership of your uploaded content or generated outputs.

By using the Service, you grant Narratora a limited, non-exclusive, revocable license to process your uploaded materials solely for the purpose of providing the services you request.

This license automatically ends when your content is deleted from our systems, except where retention is required by law or as described in our Privacy Policy.

You are solely responsible for ensuring that:

• You have the legal right to upload your content.
• Your content does not violate applicable laws.
• Your content does not infringe the rights of others.
• Your use of generated outputs complies with the rules of any platform where you publish them.

7. Intellectual Property

Narratora owns all rights, title, and interest in the Service itself, including but not limited to:

• The Narratora name
• Logos
• Branding
• Software
• User interface
• Design
• Source code
• Workflows
• Proprietary prompts
• Templates
• Documentation
• Technology
• Visual assets
• Features

Nothing in these Terms transfers ownership of Narratora's intellectual property to you.

You may not copy, reproduce, modify, distribute, sell, license, or create derivative works based on any part of Narratora without our prior written permission.

8. AI-Generated Content

Narratora uses artificial intelligence to generate content based on the information you provide.

While Narratora is designed to produce high-quality, source-grounded outputs, AI-generated content may occasionally contain:

• Errors
• Omissions
• Inaccuracies
• Outdated information
• Incomplete analysis

Narratora does not guarantee that generated outputs are factually accurate, complete, legally compliant, or suitable for every purpose.

You are responsible for reviewing, editing, fact-checking, and determining whether generated content is appropriate for your intended use before publishing, distributing, or relying upon it.

Professional advice—including legal, financial, medical, investment, or other regulated advice—should always be obtained from qualified professionals where appropriate.

9. Beta and Experimental Features

From time to time, Narratora may introduce beta, preview, or experimental features.

These features are provided for evaluation purposes and may:

• Change without notice
• Operate differently from production features
• Be modified or discontinued at any time
• Produce incomplete or unexpected results

Beta features are provided "as available" and may not receive the same level of support or reliability as generally available features.

Your use of beta features is voluntary.

10. Service Availability

We strive to provide a reliable and continuously available service.

However, Narratora does not guarantee uninterrupted or error-free access.

The Service may occasionally be unavailable due to:

• Scheduled maintenance
• Security updates
• Infrastructure upgrades
• Third-party service interruptions
• Internet outages
• Events beyond our reasonable control

Narratora may temporarily suspend access to protect the security, stability, or integrity of the platform.

We will make reasonable efforts to minimize disruptions whenever possible.

11. Disclaimers

Narratora is provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, Narratora disclaims all warranties, representations, and guarantees of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• Reliability
• Availability
• Continuous or uninterrupted service

While we work continuously to improve the platform, we do not guarantee that:

• Every output will meet your expectations.
• Every generated output will be factually accurate or complete.
• Every workflow will be available at all times.
• The Service will always operate without interruption or error.

Narratora is designed to assist human creativity and productivity, not replace professional judgment.

Users remain responsible for reviewing and approving all generated content before relying on or publishing it.

12. Limitation of Liability

To the fullest extent permitted by law, Narratora, its owners, employees, contractors, affiliates, licensors, and service providers shall not be liable for any:

• Indirect damages
• Incidental damages
• Consequential damages
• Special damages
• Exemplary damages
• Punitive damages
• Loss of profits
• Loss of revenue
• Loss of business
• Loss of goodwill
• Loss of data
• Business interruption

arising out of or relating to:

• Your use of Narratora
• Your inability to use Narratora
• AI-generated outputs
• Decisions made based on generated outputs
• Third-party services
• Service interruptions
• Security incidents beyond our reasonable control

Our total aggregate liability for any claim relating to the Service shall not exceed the total amount you paid Narratora during the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Narratora, its owners, affiliates, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your uploaded content.
• Your generated content.
• Your violation of any applicable law.
• Your infringement of the rights of any third party.

This obligation survives termination of your account.

14. Suspension and Termination

You may stop using Narratora at any time.

You may cancel your subscription or delete your account through your account settings or by contacting support.

Narratora may suspend or terminate your account immediately if we reasonably believe that you have:

• Violated these Terms.
• Misused the platform.
• Attempted to compromise platform security.
• Circumvented payment systems or credit limits.
• Used Narratora in a manner that creates legal or operational risk.

Where appropriate, we may provide notice before suspension. However, immediate suspension may occur where necessary to protect the platform, our users, or third parties.

Termination of your account does not relieve you of any payment obligations already incurred.

15. Privacy

Your use of Narratora is also governed by our Privacy Policy, which explains how we collect, use, protect, and process your information.

By using Narratora, you acknowledge that you have read and understood our Privacy Policy.

16. Third-Party Services

Narratora relies on trusted third-party providers to deliver portions of the Service.

These providers may include services for:

• Payments
• Authentication
• Cloud hosting
• Email delivery
• AI inference
• Analytics
• Infrastructure

Your use of certain third-party services may also be subject to those providers' own terms and privacy policies.

Narratora is not responsible for the products, services, or policies of third-party providers.

17. Force Majeure

Narratora shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• Natural disasters
• Floods
• Fires
• Internet outages
• Cyberattacks
• Government actions
• Labor disputes
• Utility failures
• Pandemics
• Failures of third-party service providers

During such events, our obligations will be suspended for the duration of the event and resumed as soon as reasonably practicable.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms or your use of Narratora shall be brought exclusively in the courts located in Toronto, Ontario, Canada, and you consent to the personal jurisdiction of those courts.

19. Changes to These Terms

Narratora continues to evolve, and these Terms may be updated from time to time to reflect changes to our services, legal requirements, business practices, or new features.

If we make material changes, we will provide notice through one or more of the following methods:

• A notice within the Narratora application.
• Email notification (where appropriate).
• A notice posted on our website.

Your continued use of Narratora after updated Terms become effective constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

The "Last Updated" date at the top of these Terms will always indicate the current version.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional policies or guidelines expressly incorporated by reference, constitute the entire agreement between you and Narratora regarding your use of the Service.

These Terms supersede all prior discussions, communications, proposals, understandings, or agreements relating to the Service, whether oral or written.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to us.

21. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

Narratora may assign or transfer these Terms, in whole or in part, as part of a merger, acquisition, corporate reorganization, sale of assets, or other business transaction.

22. Contact Us

If you have any questions about these Terms of Service, your account, subscriptions, billing, or the Narratora platform, please contact us.

Narratora
Email: support@narratora.com
Website: https://www.narratora.com

We aim to respond to support inquiries as promptly as reasonably possible.

Acknowledgement

By creating an account, purchasing a subscription, accessing, or using Narratora, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for choosing Narratora.