Privacy Policy

Narratora ("Narratora", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using Narratora.

We understand that many of our users upload confidential and unpublished materials, including screenplays, stories, contracts, business documents, research papers, reports, transcripts, and other proprietary content. Protecting your information and respecting your ownership of it are core principles of how Narratora is designed and operated.

By accessing or using Narratora, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide and improve Narratora.

Account Information

When you create an account, we may collect:

• Name
• Email address
• Authentication credentials
• Profile information you choose to provide

Payment Information

Narratora does not store your complete payment card information.

Payments are securely processed by Stripe. We retain only the information necessary to manage your subscription, including:

• Stripe Customer ID
• Subscription status
• Billing history
• Payment status

Please review Stripe's Privacy Policy for information about how Stripe handles payment data.

Source Material and Generated Content

Narratora allows you to upload and create content including:

• Documents
• Screenplays
• Stories
• Novels
• Reports
• Articles
• Contracts
• Research papers
• URLs
• Transcripts
• Audio transcriptions
• Pasted text
• Generated outputs

This information is stored so you can:

• Access your projects
• Edit content
• Regenerate content
• Export content
• Continue working across sessions

Usage Information

To operate and improve Narratora, we may collect:

• Generation history
• Workflow selections
• Output types
• Credit usage
• Token usage
• Error logs
• Device and browser information
• General performance metrics

This information helps us improve reliability, diagnose issues, and enhance the user experience.

Communications

If you contact Narratora, we may keep records of:

• Support emails
• Customer service conversations
• Beta feedback
• Feature requests
• Survey responses

2. How We Use Your Information

We use your information to:

• Provide Narratora's services
• Generate the outputs you request
• Maintain your account
• Process subscriptions, trials, credit purchases, and refunds
• Improve platform performance and reliability
• Respond to customer support requests
• Detect fraud, abuse, and unauthorized use
• Enforce our Terms of Service
• Send service-related communications, including billing notices, trial reminders, security notifications, and important product updates

We do not sell your personal information.

3. AI Models and Your Content

Narratora processes your uploaded content through trusted AI providers solely for the purpose of generating the outputs you request.

Narratora:

• Does not use your uploaded content to train its own AI models.
• Works with AI providers whose enterprise services are designed not to use customer content for model training.
• Processes your content only as necessary to provide the requested service.

4. Ownership of Your Content

Your content remains yours.

You retain ownership of the documents, files, screenplays, stories, reports, transcripts, research papers, contracts, and other materials you upload to Narratora.

Narratora does not claim ownership of your uploaded content.

Subject to applicable law and any rights associated with third-party AI services, you also retain ownership of the outputs you generate using Narratora.

5. Confidential Information

We recognize that users may upload confidential, unpublished, or commercially sensitive materials.

Narratora treats uploaded content as confidential and processes it solely to provide the services you request.

We do not intentionally disclose your uploaded content except:

• To trusted service providers that help operate Narratora
• When required by applicable law
• To protect our legal rights or the security of the platform

6. Cookies and Analytics

Narratora uses cookies and similar technologies to operate the platform. See our Cookie Policy for details.

These may include:

Essential Cookies

Used for:

• Authentication
• Login sessions
• Security
• Platform functionality

These cookies are required for Narratora to function.

Analytics Cookies

We may use analytics tools to better understand:

• Feature usage
• Performance
• User behavior
• Error rates

This information helps improve Narratora.

You may control non-essential cookies through your browser settings where applicable.

7. Data Retention

We retain your information only for as long as reasonably necessary to provide our services and meet legal obligations.

Your projects and generated content remain available while your account is active.

If you delete your account, we will delete your projects, uploaded materials, and generated outputs within a reasonable period, except where retention is required or permitted for:

• Legal compliance
• Tax obligations
• Billing records
• Fraud prevention
• Security investigations

8. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable laws.

These rights may include the ability to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Request a copy of your information where applicable

To exercise these rights, contact us at: support@narratora.com

We will respond in accordance with applicable law.

9. Data Security

We take the security of your information seriously.

Narratora uses reasonable administrative, technical, and organizational safeguards designed to protect your information, including measures such as:

• Encryption in transit
• Access controls
• Database row-level security
• Secure authentication
• Infrastructure monitoring

While we work to protect your information, no internet-based service can guarantee absolute security.

10. Third-Party Service Providers

Narratora relies on trusted third-party providers to operate the platform.

These providers may assist with services such as:

• Hosting
• Authentication
• Payments
• Email delivery
• AI inference
• Infrastructure
• Analytics

Examples include providers such as Stripe and Supabase.

These providers process information only as necessary to perform services on our behalf and are subject to appropriate contractual or legal obligations.

11. International Data Transfers

Depending on your location, your information may be processed or stored in countries other than your own.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.

12. Aggregated and Anonymous Data

Narratora may use aggregated, anonymized, or de-identified information to:

• Improve platform performance
• Develop new features
• Analyze usage trends
• Enhance reliability

This information does not identify you personally and cannot reasonably be used to reconstruct your uploaded content.

13. Children's Privacy

Narratora is not intended for children under the age required by applicable law in their jurisdiction, and in no event for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify users by:

• Email (where appropriate), or
• A notice within Narratora before the changes take effect.

The "Last Updated" date at the top of this page will always indicate the latest version.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Narratora
Email: support@narratora.com
Website: https://www.narratora.com