Help Center
How can we help?
Answers to the most common questions about using Narratora, billing, and managing your account.
Getting started
What is Narratora?
Narratora is an AI research and writing platform that turns your source material — PDFs, Word documents (.doc and .docx), Excel workbooks (.xls and .xlsx), CSV, TXT and MD files, pasted text, transcripts, article URLs, and YouTube videos — into original long-form YouTube scripts, blog articles, executive briefs, presentation outlines, professional reports, and Professional Script Coverage. It also generates complete titles & SEO packages for publishing.
Do I need technical skills?
No. You add or paste your source material, describe what it is, pick a workflow and output format, choose length, tone, and audience level, and the AI generates a draft you can edit, regenerate, and export.
Is there a free trial?
There is no free tier, but you can test the full platform with the $5 5-Day Trial: full feature access, 40 credits, and 2 complimentary outputs of your choice free on top — spend them on any output the trial includes, posters and Script Coverage included. It auto-converts to the Max plan ($69/mo) on day 6 unless you cancel before then. You can also start a subscription at any time — Creator $29/mo, Max $69/mo or Professional $149/mo — or apply for a custom Teams plan if you need 10+ member seats.
Source materials
What source materials can I use?
You can upload PDF, Word (.doc and .docx), Excel (.xls and .xlsx), CSV, TXT, or MD files; paste raw text or transcripts; paste an article URL; or paste a YouTube URL for transcript extraction. Files can be up to 20MB each and there is no page limit — a normal text-based PDF is read from first page to last, however long it is. The only 30-page cap applies to scanned PDFs (pages stored as images), where Narratora runs automatic OCR over the first 30 pages. Spreadsheets are read sheet by sheet, so Narratora can analyse the data in them just like a document. You can combine multiple sources of different types in one project.
Can I use videos from other platforms?
Automatic transcript extraction is built for YouTube. For platforms that block transcript access (for example TikTok, Instagram, LinkedIn, or Vimeo), Narratora will tell you and ask you to paste the transcript or text directly — it still works, it just needs the text from you.
Should I describe my source material?
It's optional, but it helps. The "What is this source about?" box is for context only — who is speaking, what the document is about, the company or topic. That context makes the output more accurate, especially with transcripts and unlabelled files. It is not a prompt box: instructions like 'make it punchier' won't change how the script is written, because Narratora follows your chosen workflow and output format. If you want your own text included, use Creator Inserts.
What are Creator Inserts?
Creator Inserts let you drop your own text into a generated script — a call to action, a brand or sponsor mention, a quote, or an announcement. You add up to three, each with the exact wording and a placement: after the hook, after the first main section, around the midpoint, just before the closing, or in the closing. Narratora weaves each one in at that anchor while keeping the structure, length, tone, and format rules intact. Inserts are content, not commands: if the text reads like an instruction, it's treated as text to include rather than a rule to follow. You can add or edit inserts before generating, or from the editor before you regenerate.
Why can't I just prompt Narratora like ChatGPT?
Because that's the point. General assistants do whatever the last prompt says, which is why the same request produces a different shape every time. Narratora locks the workflow, structure, and output format so every draft comes out publishable and consistent. You still get control where it matters — workflow, output format, length, tone, audience, source context, and Creator Inserts — without the output drifting.
Can I upload multiple files?
Yes. You can add several PDFs, documents, or transcripts at once and combine them with pasted text or a URL in the same project. Newly added sources are highlighted in the Added sources list so you can confirm they were captured.
What happens to my uploaded files?
Your files are protected at three levels. Storage: they go into your own private area inside Narratora's managed cloud storage, encrypted at rest (AES-256) and in transit (TLS/HTTPS), and they are kept only while your account is active so you can edit, regenerate, and export your work. Access: every piece of data is gated by row-level security, which means the database itself enforces that only your account can read or modify your projects, scripts, and sources — no other user can ever see your work. Use: files serve exactly one purpose — generating the content you requested. They are sent to the AI for that single generation request, are never used to train, fine-tune, or improve any AI model (ours or any third party's), are not shared with other users, and are not retained by the model provider after the request completes. You stay in control the whole time: delete any project and its sources at any time, and deleting your account removes all your stored source files within a reasonable period.
Is Narratora "mathematically locked" to my source documents with zero hallucinations?
No, and we don't claim that it is. Narratora uses strong grounding instructions and source-aware templates to dramatically reduce the risk of hallucination, but it is still a probabilistic AI model, not a deterministic fact-checker. We design it to stay as close to your source material as possible, but we recommend treating every output as a first draft and verifying critical facts, figures, or financial claims before broadcasting or publishing.
Workflows & output formats
How is Narratora different from ChatGPT or Claude?
ChatGPT and Claude are general-purpose assistants. They can read a file if you tell them what to do with it, but they do not detect the document type, recommend a specialized workflow, or enforce a consistent output format. Narratora is a content production system: it looks at your source first, tells you what it is, recommends the exact workflow to turn it into a script, report, or SEO package, and then generates a structured, publish-ready draft you can edit and export. You are not buying an AI chat — you are buying a system that knows its own job.
Do I have to pick a workflow myself?
No. You add your sources first, and Narratora Intelligence reads them, tells you the document type it detected, and recommends the best-fit workflow with a short reason and an estimated generation time. Each workflow card also shows a fit rating (strong fit, possible, or not a fit) so you can see why one path was recommended over another. The recommendation is only a suggestion — you can select any workflow you want before continuing.
What's the difference between Document Breakdown and Discussions & Interviews Workflows?
Document Breakdown is built for written, static source material — reports, articles, research papers, white papers, press releases, earnings summaries, books, or any structured document. It extracts the key ideas and rewrites them into original long-form content like YouTube scripts, blog articles, executive briefs, or professional reports. Discussions & Interviews is built for spoken or conversational content — interviews, podcasts, earnings calls, keynotes, panel discussions, or transcripts. It captures who said what, the dynamics between speakers, and the conversational arc, then turns that dialogue into original commentary or narrative content. Use Document Breakdown when your source is something you read; use Discussions & Interviews when your source is something people said.
What are the three workflows?
Document Breakdown expands reports, articles, research papers, and long documents into original educational content. Discussions & Interviews analyzes spoken content — interview and discussion transcripts, earnings calls, keynotes, podcasts — and turns it into original commentary. Professional Script Coverage evaluates narrative material — screenplays, TV scripts, stage plays, novels, treatments, and outlines — and returns industry-standard coverage with a weighted scorecard and a priority revision roadmap.
What output formats are available?
YouTube Script (voice-ready narration), Blog Article (editorial article with headline and sections), Executive Brief (concise decision-ready briefing), Presentation Slides (slide-by-slide plan with talking points and suggested visuals), and Professional Report (formal analysis — Document Breakdown and Discussions & Interviews). The Professional Script Coverage workflow has its own dedicated format: an evidence-based evaluation of screenplays, novels, plays, treatments, and outlines. The available formats change depending on the workflow you choose.
What is Professional Script Coverage?
It is coverage — the kind of read a studio, production company, or literary agency pays a professional reader to produce — delivered in minutes instead of weeks. Upload a screenplay, TV pilot, stage play, novel, treatment, beat sheet, or outline and Narratora reads the whole document, then returns a full report: an executive summary, a weighted industry scorecard, story architecture and structure analysis, character and dialogue breakdowns, market positioning, and a prioritized revision roadmap that tells you what to fix first. Every judgment is tied to evidence from your pages, not vague encouragement. It is its own workflow on the Generate Content from Sources screen. It is a premium workflow and costs 10 credits per analysis, because a full 18-section evaluation is far more expensive to produce than a standard script.
Why would I use it instead of paying a reader or a coverage service?
Professional coverage typically costs $75–$250 per script and takes one to two weeks. Notes from friends are free but inconsistent, and most writers only get one paid read per draft because of the cost. Narratora removes the bottleneck: for 10 credits you can get a structured, evidence-based read on every draft, compare where the scores moved after a rewrite, and stop guessing whether a revision actually helped.
How long are the outputs?
You choose Short (~800 words, 5–7 min), Medium (~1,800 words, 12–15 min), or Long (~3,500 words, 22–28 min). Professional Reports use a source-aware range and can run up to roughly 5,500 words when the source material genuinely supports it. The system automatically continues generation if the target isn't reached in the first pass, and the length ceiling exists to prevent padding or fabrication.
Can I edit and re-generate content?
Yes. Every script opens in a built-in editor with a Markdown preview toggle, version history you can restore, and one-click regeneration. Exports are available in TXT, Word (DOCX), and PDF.
What exactly is in the report?
An 18-section report: executive summary and verdict, a weighted industry scorecard (concept, structure, character, dialogue, theme, marketability and more, each scored with reasoning), a development heatmap showing at a glance which areas are working and which need work, story architecture and pacing, protagonist, antagonist and supporting-character profiles with areas to strengthen, key relationships, dialogue assessment, tone and voice consistency, theme, comparable titles and market positioning, audience fit, casting ideas for the lead and the antagonist with several real actor options each, standout strengths backed by evidence from your pages, the material development notes holding it back (kept separate from optional polish), and a priority revision roadmap ordered by impact. It exports cleanly to TXT, Word, and PDF with every nested detail intact, so you can hand it to a collaborator or attach it to a submission packet.
Does it understand what I was trying to do with the script?
Yes, if you tell it. Before you generate, you can add your name, genre, target audience, draft stage, logline, synopsis, and creative goals. Those creative goals matter most — they let the program understand the writer's intent, so a deliberately slow-burn character piece isn't marked down for not being a thriller. The analysis stays honest, but it reads your script for what it is trying to be.
Is my screenplay safe to upload?
Yes. Your screenplay is stored in your own private area inside Narratora's managed cloud storage, encrypted at rest and in transit, and kept only while your account is active. It is used only to generate the report you requested, is never used to train any AI model, and is not shared with other users or retained by the AI provider after the request. You can delete a project and its sources at any time, and deleting your account removes your stored files.
Can I re-run a Script Coverage without changing the scores?
Yes. "Regenerate Report (same scores)" rewrites the report from the saved evaluation, so scores, ratings, and verdicts stay identical — useful when you just want cleaner wording. "Reevaluate Analysis" re-reads the source and scores it again from scratch, which is what you run after a rewrite to see whether the numbers moved. Each run costs 10 credits, the premium Professional Script Coverage rate.
What is the Titles & SEO package?
It turns a finished script — or a standalone link, document, or pasted text — into a publishing kit: optimized titles, a description, thumbnail ideas, YouTube tags, and hashtags. You can copy each item individually or export the whole package to TXT, Word, or PDF. It costs 2 credits.
Billing & usage
How much does Narratora cost?
There are four plans: Creator $29/mo (100 credits), Max $69/mo (200 credits), Professional $149/mo (500 credits, includes the Production Script Breakdown and Film/TV Sales Catalog) and Teams (custom pricing for 10+ seats with 500 pooled credits per seat and central billing — apply at /team-access). Credit costs: 3 credits per everyday output (long-form script, blog article, executive brief, newsletter, meeting minutes, Titles & SEO package), 10 per Action Plan or Professional Report, 20 per Study Guide, Professional Script Coverage, Presentation Slides, Film/TV Pitch Deck or Film/TV One-Pager, 30 per Needs Assessment Report or Film/TV Key Art & Poster (Max and above), and 50 per Production Script Breakdown or Film/TV Sales Catalog (Professional). Image regenerations (pitch deck slides and one-pagers) are 1 credit each. Prefer to test first? Try the $5 5-Day Trial (40 credits plus 2 free outputs of your choice; auto-converts to Max $69/mo on day 6 unless canceled).
What counts as a credit?
One completed script, article, brief, outline, newsletter, meeting minutes, action plan, or professional report uses 2 credits. One Titles & SEO package uses 2 credits. Premium outputs: Professional Script Coverage and Study Guide use 10 credits each, and Presentation Slides uses 20 credits. The Needs Assessment Report uses 50 credits. Editing, restoring a previous version, previewing, and exporting are free. If a generation fails, the credit is automatically refunded.
What happens if I run out of credits?
Buy a top-up: $25 for 50 extra credits (about 25 regular scripts, 5 premium outputs, or 1 Needs Assessment Report), or $45 for 100 credits (enough for one Production Script Breakdown). Go to Billing and click the pack you want — the credits are added instantly, never expire while your account is active, and are used automatically once your monthly allowance is gone. You can buy as many packs as you need without changing your plan. Otherwise, your monthly credits reset on your renewal date.
How do credit top-ups work?
Top-ups are one-time purchases — 50 credits for $25 or 100 credits for $45 — available on the Billing page to anyone with an active subscription or trial. They stack with your monthly allowance, roll over month to month, and are spent only after your monthly credits are used up. Note: top-ups add script credits only — they do not raise the monthly AI token safety budget.
Is my current price locked in?
Yes. Your plan price is stored on your account and used for your future renewals, so early members keep their rate even if list pricing changes later. Members on earlier launch plans stay grandfathered while their subscription remains active.
Can I cancel?
Yes. You can cancel any time from the billing page or the Stripe customer portal. If you cancel during the 5-day trial before day 6, you won't be charged the monthly price.
Account & data
How do I delete my account?
Go to Settings in the app and choose Delete Account, then confirm with your account email. This permanently removes your projects, scripts, uploaded source files, profile, and sign-in credentials. Subscription and payment records may be retained for legal/tax purposes.
Who owns the generated content?
You do. Narratora does not claim ownership of scripts, articles, or reports generated from your source material. You are responsible for ensuring your inputs and outputs comply with applicable laws and platform policies.